Booking.com application

🇳🇱 Nederlandse vertaling

The Booking.com App gives you the possibility to link Booking Experts to Booking.com and thus to offer your offer targeted and international. In this article we explain how you can install it for your own administration(s).

1. Installing the application
2. Link administrations
3. Linking types to an administration
4. Push information
5. Retrieve reservations manually
6. Frequently asked questions

What can you do to set up the connection?

If you don't already have an account with Booking.com:

1. Sign up with Booking.com
2. Make agreements about commissions and such
3. Create the types in Booking.com, you also need to add photos.

1. Select us as channel manager;
   In Extranet select Account -> Connectivity provider:
   
   Search for Booking Experts and set up the connection
2. Choose for a full connection (bi-directional): the provider processes both 'Prices & Availability' and 'Reservations';
3. Booking Experts receives a message of this which needs to be accepted;
4. Where you have chosen us as your channel manager you can now accept the connection;
5. The link is active!

1. Installing the application

In order to install the application you need to have access to the App Store, in this case there will be a market stall at the top of your Booking Experts menu bar. If you don't have this yet, ask Support to activate the App Store for you.

2. Link administrations

2. Click + Add;

3. Set the following items:

1. Whether the link is active;
2. Whether you want to send all-in prices; (prices are sent per person, based on the rent and mandatory costs)
3. Choose the administration you want to link;
4. Choose the billing method;
   1. Let Booking Experts handle payments; (Reseller)
   2. Let Booking.com handle payments; (Tour operator)
5. Enter the Hotel ID;
   
   You can find the Hotel ID in the Extranet (Group Homepage) of Booking.com. This is the overarching ID, for example 830876.
   
6. Choose the currency in which you want to send the prices;
7. Add the linked administration.

3. Linking types to an administration

3. Click + Add;
4. Enter the data;

When creating the link type, you need to set the internal type. This is the type in Booking Experts. The External ID is your Hotel ID + 2 more numbers. In the above section we have given an example of a Hotel ID: 830876. The External ID is then 83087601. You can find the External ID in the Extranet of Booking.com under Prices & Availability - LOS Price Table. In this overview you can see your type of connections. Here you will see the External ID and your rate plan(s), such as the standard rate. The rate plan in Booking.com is your rate plan when you create your link type in Booking Experts.

5. Add the linked type.

3. Click on the button of the desired action.

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5. Retrieve reservations manually

It is possible, if you feel that the synchronization of Booking.com is lagging, to retrieve the reservations manually.

1. Go to the linked administrations;
2. Click on the hotel ID of the administration;

3. Click Fetch reservations to manually synchronize the latest reservations.

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6. Frequently asked questions

• Availability; 
• Prices based on the total number of people or on the guest group (All-in prices);
• Entering the reservations and changes in your reservation system.

1. Synchronizing bare rental prices;
2. Synchronizing all-in prices. (In case of an indexation this will be over the rent and mandatory costs)

1. When you choose to synchronize the basic rental price, you need to manually create the mandatory costs in Booking Experts as well. When this is not done the price will not match the price in Booking Experts;
2. When you choose for synchronization of all-in prices, you need to make sure you have the right settings for the different (mandatory) costs. In this synchronization, both the rental price and the mandatory costs are synchronized. The mandatory costs must also be created manually for Booking.com, so that these cost items are shown in Booking.com when a reservation is made. However, you will need to specify that these costs are included in the all-in price. If you choose not to include the mandatory costs with Booking.com, only the all-in price will be shown. Please note that guests may ask questions about the all-in price. They will not know if a certain cost, such as cleaning, is included.

6.2. How will reservations be processed through Booking.com?

1. Making the reservation, whereby the guest has an overview of the various costs which are included in the price or which will be invoiced;
2. The guest will receive, next to the confirmation from Booking.com, a confirmation from Booking Experts on behalf of the park, in which the reservation is reconfirmed and the guest can make a possible payment;
3. The reservation will continue to be recorded like any other reservation, which means that, for example, auto-emails will also be sent to these reservations.

6.3. How are cancellations processed?

You will receive an internal message, so you can create and send the correct cancellation invoice if needed.

6.4 My accommodation is not online, but there is a link, how is this possible?

1. The accommodation is not visible and bookable because:
   1. We do not yet have the correct access to Booking.com as described at the beginning of this article;
   2. The accommodation in Booking.com is set for a different number of persons than in Booking Experts (it is linked based on the number of seniors and adults). So a 6 person accommodation that can accommodate 4 adults and 2 children will have to be offered for 4 adults;
   3. Booking.com has closed the link due to unpaid invoices;
   4. The accommodation is still closed in Booking.com Extranet. To open it, please contact your Booking.com account manager.

6.5 I have multiple accommodations under 1 Hotel ID with Booking.com, can I also link one single accommodation?

What you can do if you want to do this is to create a new Hotel ID for the single accommodation and place the accommodation on this new ID.

6.6 Will the prices I previously entered in Booking.com be preserved when I decide to activate the link?

The prices you entered manually earlier for the different accommodations in Booking.com will not be saved by Booking.com when the link is set to active. This means that Booking Experts has not yet been set up as channel manager at Booking.com, so the link and XML connection are not yet turned on by us. Is this the case? Then the prices entered with Booking.com will be deleted. Prices will also not be saved if the link has been created, but the link in Booking Experts is set to inactive.

6.7 Will the credit card details I receive from Booking.com be stored?

• The credit card details will be stored for a maximum of 10 days;
• These data can be displayed up to a maximum of 3 times per reservation;
• In addition, the CVC information can be displayed a maximum of 1 time per reservation.

Booking Experts warns the user that the number of times the data can be viewed is limited, by means of a message at this link.

6.8 Who can I contact at Booking.com?

If you already have a link with Booking.com, you have an account manager at Booking.com. For questions about the Booking.com extranet, you can contact your account manager and us.

6.9 Can I also specify in the link how many accommodations of a specific type I want to make available to Booking.com?