CAT App

🇳🇱  Nederlandse vertaling

Are you working with CAT or planning to do so? Then read this support article where we explain exactly how the CAT App link works.

1. Installing the application
2. Create card types and products
3. Editing card types and products
4. Setting up printers
5. Editing Printers
6. Cards at reservation (create additional cards)
7. Cards with the owner (create additional cards)
8. Print, send, block, restore, delete and edit cards
9. Set up application message template
10. Viewing transactions
11. Open gate
12. FAQ - Frequently Asked Questions


1. Installing the application

To install the application, you need to have access to the App Store. You will see a market stall at the top of your Booking Experts menu bar in this case. If you don't already have this, ask one of your colleagues for Manager rights at the organization level.

1. Click on the icon of the App Store;
2. There you choose the  CAT App;
3. At the application, click on Install;
4. Here you will see an overview of what the application can see in your administration(s);
5. Select the administration(s) for which this application is to be installed and click on  Instal;
6. The app is authorized. Click on OK to move on;
7. Under Commands, choose Settings;
8. Enter the URL you receive from CAT and save the settings. 

Note! The URL you need here is an external IP address followed by an externally accessible port. Voorbeeld: http://141.136.125.130:15071

9. After that the application is installed successfully! 🎉

2. Create card types and products

CAT products can be used to automatically generate cards for reservations in Booking Experts. This will, for example, allow guests to automatically check-in after a successful transaction. To be able to create products you first need to synchronize the card types from CAT to the app.
1. Under Commands, choose Card Types and Products;
2. Click on Sync card types;
3. The card types will now be synchronized from CAT to the CAT app;
4. Click on one of the card types;
5. Click on Products;
6. Click on + Add;
7. Enter the data;
  • Product name;
  • The administration for which the product is valid;
  • Quantity; Per stay, per person or per quantity purchased
  • Filters, if desired;
    - By accommodation label;
    - By type;
    - By cost items: by mandatory charges or by extras (cost items chosen by the guest)
  • If desired, any fixed start and end time of the cards;
  • If desired, check 'Wait for check-in';
This allows you to ensure that an exemption becomes active immediately at the time you check the guest in. If unchecked, the guest will only be granted access from the desired start time.
  • If desired, check 'Automatic check-in'.

This allows you to ensure that a reservation is checked in immediately when the license plate is registered at the barrier by the application.

  • If desired, check 'Send cards to guest'.

Add the product and repeat as desired.


3. Editing card types and products

if a card type or product does not have the right settings you can edit it to your liking.
1. Under Commands, choose Card Types and Products;
2. For Card Type: Click on the name of the card type you want to edit;
3. For product: Click or on the number of products;
4. Click Edit.
Note! Within the card type, you can choose to generate a pin code. This pin code is then sent to the guest by mail (and by SMS, if necessary) using the Application message template CAT card shipping.

5. Make the desired changes and save the changes.

4. Setting up printers

To print cards, you must first synchronize the printers from CAT to the app.
1. Under Commands, choose Printers;
2. Click on Sync Printers.


5. Editing Printers

When synchronizing the printers from CAT, the name set there is adopted. You can personalize this by editing the printers.
1. Click on the name of the printer;
2. Click on Edit;
3. Modify the name as desired and save the change.

6. Cards at reservation (add additional cards)

It is possible to see the details of the card(s) known to CAT when making a reservation. Cards for reservations can be generated automatically based on the Products set. You can also add cards manually if, for example, a guest is granted additional access.
1. Go to the relevant reservation;
2. Click on Apps at the top and then choose CAT: Cards;
3. Here you can see the details of the card;
4. If desired, click Add to add a new card for the reservation.

7. Cards with the owner (add additional cards)

It is possible to see the details of the card(s) known to CAT at the owner. Cards for owners cannot be generated automatically based on the Products set. You need to add them manually if, for example, an owner gets an additional access.
1. Go to the corresponding owner;
2. Click on Apps at the top and then choose CAT: Cards;
3. Here you can see the details of the card;
4. If desired, click Add to add a new card for the owner. 
This works similar to the way with reservations described above.

8. Print, send, block, restore, delete and edit cards

It is possible to see the details of the card(s) known to CAT at the time of booking or owner. These can also be adjusted if necessary.
1. Go to the relevant reservation or owner;
2. Click on Apps at the top and then select CAT: Cards;
Printing:
1. Select the desired printer;
2. Select the desired cards to print;
3. Click Print selected cards.
Send, block, restore, delete and edit:
1. Click on the ID of the corresponding card;
2. Choose the desired action.

9. Set up application message template

When you have successfully installed the application, a tab will be displayed under the Templates submenu, the Application Message Templates. You need to personalize and activate these before sending the access code.
1. Go to the Cogwheel;
2. In the submenu, choose Templates;
3. Choose Application message templates;
4. Click on CA T card sending to edit it;
Note: the tag {{ card_number_2 }} must be used to show the code in the mail or text message.
5. If desired, choose to send the template by text message (this requires you to have a MessageBird account linked to the administration);
6. Save the application message template.

10. Viewing transactions

Would you like to see all transactions? You do that as follows. 
1. At the top of Booking Experts, click on Apps;
2. Click on CAT: Transactions.
Here you will see all transactions, where you can filter by day and time and in addition you can use the search field for further specification. 

11. Open gate

Do you want to open a gate? You do so as follows.
1. At the top of Booking Experts, click on Apps;
2. Then click on CAT: Open Location
Here you select the correct location and open it. 

12. FAQ - Frequently Asked Questions

How long is the card valid after the guest has checked out?

After the guest has checked out, the card will be valid for 30 minutes. This means that the guest has 30 minutes to drive past the gate. However, this works differently when the standard check-out time of an accommodation type is approaching. For example: the check-out time of an accommodation type is 11 am. At 10:45 am a guest shows up at reception to check out. This means the guest only has 15 minutes, instead of the standard 30 minutes, to drive past the gate.

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