Starting with Booking Experts

Welcome to Booking Experts! We are happy to welcome you! You are planning to switch to Booking Experts or you have just made the step? In this article we will give you basic information for a successful partnership.

1. Choose a Booking Experts internal specialist

We advise you to make one person responsible for the switch within your organization from the start. This will call on the responsibility of the employee, making them more critical and decreasing the chance on mistakes.

Choosing one responsible person will lead to a fully informed colleague who will soon be able to rightfully call themselves a Booking Experts specialist and who will be able to pass on their knowledge to other colleagues.

Before your specialist or your system can make the switch to Booking Experts, it is necessary to login to your account. You can do so via this page and fill in your email address and password.

Do you have a Google account with the same email address that you use for Booking Experts? Then you can log in with Google, so that you can get started even faster.

More information on logging into Booking Experts can be found in this article.

3. Checklist

To give you as much insight into the onboarding as possible, we have developed an 'Onboarding checklist'. This checklist contains all the steps to be completed before an administration goes live. You can find this checklist in the lower half of the green menubar to the far right of the interface. On this page you can find all the important steps to get started.

Depending on your organization, we will postpone or hide some tasks. For example, you don't work with private owners? Then we will make sure that this task isn't in your overview.

On each topic you can click through to see the specific tasks. Per task it is mentioned whether this task should be performed by you or by us. You can click on each task to see exactly what it entails. We monitor the whole process in the background. You can create a note of your questions directly at a task. We will then receive a notification of this and can immediately help you.

If you want to assign certain tasks to employees, you can do so by clicking on the individual task or the grouped tasks, and on the right hand side assign the responsible employee.

4. Gather the information in advance

Nothing is easier than being able to start immediately. Do you already know that you will be making a switch? Then start collecting information. We often see that a new customer has been using the same reservation system for years. In the course of time, a lot of information has been added and existing settings and information were no longer examined. You're going to switch, so this is the time to be critical!

5. Academy

If you start somewhere new, there's a lot of information coming at you. We like to help you, and all colleagues, as much as possible on the road with the use of our reservation system. For this we have developed the Booking Experts Academy. The Academy consists of online courses about the different modules in Booking Experts. By means of text, examples, and assignments the Academy helps you to learn everything about the basics of our reservation system. You can find the Booking Experts Academy's here.

6. Knowledge base

Do you want to set something up, but you do not exactly know how? First take a look at our Knowledge base articles. We are busy writing these articles on a daily basis. If we get questions from our users and there is no existing article yet? Then we process this immediately.

The Knowledge Base provides you with a large database that contains the answers to all your questions, clearly described! You can easily find all the articles by simply searching for the topic you want to know more about.

7. Contact Booking Experts

You can always chat and email us. It's just what you prefer. Our average response time is just over 10 minutes. Responding with this speed is a lot easier if you ask us your question as clearly as possible. You can reach us via support@bookingexperts.nl or 088 116 8901.

8. Update notifications

Booking Experts develops on a daily basis. For every change we make an update notification, so you are always aware of new features and developments. You can find the update notifications at the top right of your screen by the icon of the horn. Is there a red balloon? Then there is a new development!

9. Tips to save time

Below we give you three examples of how good preparation can save you a lot of time during the Onboarding and/or transition to Booking Experts.

Example 1

Do you still have a pricing policy without a clear structure? Then switch to a new version now. Choose the Bungalow 4 persons as your basic price list, the Bungalow 2 persons is 30% cheaper and the Bungalow 6 persons is 30% more expensive. Do you make price changes during the year? Then you only need to do that on one type and then it goes automatically to the other types.

Example 2

We see a lot of packages, especially for campsites. Most packages are made to oblige the guest to stay during the entire period of a holiday like Easter. This is not necessary in Booking Experts: you simply set this in the price list. A package is only used for promotion if you give an extra with the reservation, like free bike rental or a BBQ package.

Example 3

Look critically at your texts. Both the descriptions of the types and the website texts. Is the information still current? Is there coherence between the texts of the types and do you provide the information that is important for a guest?

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