Internal messages in my inbox

πŸ‡³πŸ‡± Nederlandse vertaling

 This article explains about the internal messages given and where you can find them.

1. A failed reservation request
2. A change request has been received
3. Why do I get the notification "failed" in my message inbox while the reservation through Booking.com is accepted and confirmed?

At the top of the screen, you will find a button with an  envelope icon. This is used, among other things, for messages generated by reservations created via API-connection with channels. 

inbox

A failed reservation request

A failed reservation request means that a reservation has been attempted via the link which has failed for some reason. This can happen, for example, because the accommodation has just been reserved in the meantime or because the visitor has not responded to the link sent to them.

You will have to check in the channel's back office whether the reservation has been canceled by the visitor or if the reservation has been created after all. If the reservation has been created, you will be able to process it manually by clicking the button  Fix problem and placing the reservation via the back office.

Example


If the customer does  not respond to the mail, you will receive a notification of this within the next periods:
Reservation for the day of today > within 1 hour;
Reservation for the day of tomorrow > within 1 hour;
Reservation for the day after tomorrow > within 4 hours;
Reservation other > within one day. 


A change request has been received

When a reservation is made through Booking.com, the visitor to Booking.com will receive a link with which he / she can make changes to the system. These are not processed automatically unless it is a cancellation. You will receive a message in your inbox of a change request. You can view and make the change, but perhaps a note with the reservation is also sufficient.


Why do I get the notification "failed" in my message inbox while the reservation through Booking.com is accepted and confirmed?

You get this internal notification because a reservation wasn't processed fast enough (within a minute). Within this period we will collect all reservations again, which includes the reservations that were placed and confirmed in the meantime.

Booking Experts requests Booking.com every minute whether there are new reservations or amendments. If this isn't processed fast enough, it's possible that the same reservation is collected twice. The first is processed, so the second one cannot be placed on that accommodation anymore. This is why you receive a notification.

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