What templates are there and when are they sent out

Currently, it is not possible to set your own deadline for sending an e-mail. Below you can see for each template when it will be sent.

Message templates

Arrival letter: This is NOT sent but can be printed to give to the guest on arrival.
Cancellation confirmation: When you cancel a Reservation and confirm the cancellation, this template will be sent to the guest.
Payment confirmation: As soon as the guest makes a payment, this template will be sent.
Booking reminder: When the payment deadline has passed and you send a reminder and work with invoicing on departure.
Booking payment reminder: When the payment deadline has passed and you send a reminder and work with invoicing on departure.
Booking summons: When the payment deadline has passed and you send a summons and work with invoicing on departure.
Booking confirmation: As soon as the booking is confirmed, automatically or manually, this template will be sent.
Booking confirmation for imported booking: During onboarding, it is possible to import reservations. In the last step of the import, it is possible to inform guests about your switch to Booking Experts.
Booking confirmation for tour operators: This template is sent to reservations made through a tour operator channel where a channel and guest invoice is applicable.
Credit invoice when no further payment is required: When you credit an invoice, a credit invoice is created. When you send the credit invoice, the guest receives this template.
Credit invoice when money needs to be refunded to the guest: When sending a credit invoice with an outstanding amount to be repaid to the guest and/or owner.
Credit invoice when payment is still required: When sending a credit invoice with an outstanding amount still to be paid by the guest and/or owner
Owners created: A new owner has been created, the owner is active and an email address has been entered.
Owners invoice when no further payment is required: The owner receives a Meter readings invoice, periodic Costs invoice, advance invoice or a one-off invoice and no further payment is required for this.
Owners invoice when money needs to be refunded to the owner: The owner receives a Meter readings invoice, periodic cost items invoice, advance invoice or a one-off invoice and this still requires a refund to the owner.
Owners invoice when a payment is still due: The owner receives a Meter readings invoice, periodic cost items invoice, advance invoice or a one-off invoice and an amount is still due to be paid by the owner.
Owners notification of guest's option acceptance: The owner has the rights to accept reservations and receives an email if the guest converts an option to a Reservation.
Owners notification of failed direct debit: When a payment cannot be collected by direct debit.

Contractors created: An account is created for an external party. This party receives an e-mail to create a login.

Invoice reminder: When the payment term has passed and you send a reminder.
Invoice reminder: When the payment deadline has passed and you send a reminder.
Invoice summons: When the payment deadline has passed and you send a summons.
Guests have left booking process: When a guest makes a booking on the website, but the guest does not complete the booking, the guest receives an e-mail containing the link to complete the booking. The guest receives this e-mail only if the e-mail address has already been added.
Reminder just before a payment deadline expires: If a guest pays for the Reservation in instalments, the guest receives an email reminder of the expiry of the payment deadline one day before the deadline. An owner receives this only if it is a Reservation. So it can certainly be an Owners' Reservation. A periodic invoice or Settlements are not a Reservation so then this template will not be sent.
Inform Owners of cancellation of an option accepted by them: If an owner has the rights to accept reservations, he will receive this email if the owner accepts the option but the guest still cancels the option.
Inform Owners of cancellation of a Reservation accepted by them: If an owner has the rights to accept reservations he will receive this email if the owner has accepted the reservation but the guest still cancels the reservation.
Option: The confirmation to the customer for making an option.
Option accepted: Message to the owner if an option accepted by the owner is converted to a Reservation.
Option reminder: The guest has an option for x-number of days but has not yet acted on it. Guests will receive a reminder one day before the option expires.
Option control by owner: If the owner has the right to accept a reservation, he will receive this email if an option has been placed on his/her accommodation.
Reservation guest invoice to be paid on arrival: When the guest pays all costs of the reservation on arrival then this template is used as a reservation confirmation.
Reservation accepted: When Owners have the rights to accept a Reservation they will receive this email if a Reservation accepted by them is placed by the Guest.
Reservation must be accepted by owner: The confirmation the guest receives if the reservation is yet to be accepted by the owner.
Reservation to be checked by owner: When an owner has the right to accept a reservation, they receive this template when a new reservation is placed for them to accept.
Reservation voucher issued: Sent when a refundable amount is converted into a voucher, as well as when the voucher is resent. Reservation guest invoice adjusted to be paid on arrival
Reservation invoice: Sending a (change) invoice when a guest receives a refund, has to pay extra or the invoice is paid in full.
Reservation invoice changed and guest gets money back: If you send the invoice after changing a Reservation and the guest still gets money back, the guest will receive this template.
Booking invoice changed and guest still has to pay extra: Do you send the invoice after modifying a Reservation and the guest still needs to make an additional payment then the guest receives this template.
Reservation invoice modified and no further payment is required: Do you send the invoice after changing the Reservation and no more payment is required then the guest receives this template.
Access to 'Customer Portal': Sent when the guest enters his/her e-mail address in the 'Customer Portal' widget on the site. Or when a login request is sent from the guest card.
Request guest for IBAN number: If SEPA is used, the guest receives an e-mail requesting the IBAN number 2 days before arrival.
Request guest for review after check-out of Reservation: Upon check-out, the guest will receive an e-mail for completing a review form.
Request to complete guest list: If the guest list module has been taken, the guest will receive the e-mail to fill in the guest list 3 hours after booking. If this does not happen, the guest will receive the last e-mail to do so 2 days before arrival.
Request to complete additional questions: If post-reservation questions are set, the guest will get the opportunity to fill in the questions immediately after booking. Useful if, for example, you want to know what time the flight landing will take place. If the guest does not answer the question, they will receive an email 7 days before arrival requesting them to still do so before arrival. If the question has not been completed 2 days before arrival, he will receive one last e-mail asking him to answer it.
Request to fill in license plate numbers: If the license plate registration module has been purchased, the guest will be given the opportunity to fill in license plate numbers directly when making the Reservation. If not, he will receive an e-mail requesting him to do so 7 days before arrival. If the license plates have not been filled in 2 days before arrival, he will receive one last e-mail requesting him to fill in the license plates.
Voucher reminder: Sent to inform the guest that the validity of the voucher is about to expire.
Voucher notification: Sent when a voucher is issued.

Templates that cannot be switched off

Payment info: If the invoice is sent by mail, the 'Pay directly online' link will be generated in the mail. If the invoice is sent manually, the payment details will be displayed.
Footer: The conclusion below each e-mail.
Reservation summary(s): This template will not be sent as an e-mail. You can load the template into another template by using a tag: {{ locals.reservation_summary }}. This will load information about all underlying bookings: accommodation (number), check-in and check-out times and the number of Guests. This is specified per accommodation.

Invoice templates

Standard invoice: This is the invoice template for reservations.
Standard rental invoice: This template is used for Owners' rental invoices.

Application message templates

DormaKABAT

Access cards: Door code notification: This is sent when working with KABA door codes.

WAIT

Wait activation email: Is when the guest checks in at the park, they then get a link in that mail with access corresponding to the period with the length of stay.
Wait confirmation email: When they book a holiday and they have added Wait, the guest gets a confirmation.
Wait webshop notification: If they check in but have not yet added Wait as a reminder.

Koole Controls

Koole pin code dispatch: With this template, the pin code for access to the accommodation can be sent to the guest.

CATCAT

Map dispatch: This template can be used to send the access code to the guest.

MOOV

MOOV exemption dispatch: This template sends the accommodation access code to the guest.

EasySecure

Photo registration: This mail allows the guest to upload a photo to gain access to the accommodation or a facility on the park.

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