What templates are there and when are they sent out

Currently, it is not possible to set your own deadline for sending an e-mail. Below you can see for each template when it will be sent.

Message templates

Access to Customer Portal: Sent when the guest enters his/her e-mail address in the 'Customer Portal' widget on the site. Or when a login request is sent from the guest card.
Account created for contractor: An account is created for an external party. This party receives an e-mail to create a login.
Adjusted reservation invoice and guest receives money: If you send the invoice after changing a reservation and the guest is due money back, the guest will receive this template.
Adjusted reservation invoice and no payment is required: If you send the invoice after changing a reservation and no more payment is required, the guest will receive this template.
Adjusted reservation invoice and payment is required: If you send the invoice after changing a reservation and additional payment is required, the guest will receive this template.
Adjusted reservation invoice which has to be paid upon arrival: If you send the invoice after changing a reservation and additional payment is required upon arrival, the guest will receive this template.
Ask for IBAN number of guest: If SEPA is used, the guest receives an e-mail requesting their IBAN number 2 days before arrival.
Booking confirmation: As soon as the booking is confirmed, automatically or manually, this template will be sent.
Booking confirmation for imported booking: During onboarding, it is possible to import reservations. In the last step of the import, it is possible to inform guests about your switch to Booking Experts.
Booking confirmation for tour operators: This template is sent to reservations made through a tour operator channel where a channel and guest invoice is applicable.
Booking payment first reminder: When the payment deadline has passed and you send a reminder.
Booking payment second reminder: When the payment deadline has passed and you send a second reminder.
Booking payment final notice: When the payment deadline has passed and you send a final notice.
Cancellation confirmation: When you cancel a reservation and confirm the cancellation, this template will be sent to the guest.
Credit invoice when money needs to be refunded to the guest: When sending a credit invoice with an outstanding amount to be repaid to the guest and/or owner.
Credit invoice when no payment is required: When sending a credit invoice without any outstanding amounts.
Credit invoice when payment is required: When sending a credit invoice with an outstanding amount still to be paid by the guest and/or owner.
Guest has left booking portal: When a guest is making a booking on the website, but does not complete it, the guest receives an e-mail containing the link to complete the booking. The guest receives this e-mail only if they already provided their e-mail address.
Guest list update request: The guest will receive the e-mail to fill in the guest list 3 hours after booking. If this does not happen, the guest will receive the last e-mail to do so 2 days before arrival.
Inform owner about acceptance of option by guest: If the owner is permitted to accept reservations, they receive an email when the guest converts an option to a reservation.
Inform owner about cancellation of a reservation accepted by them: If the owner is permitted to accept reservations, they receive an email when the guest cancels a reservation that was previously accepted.
Inform owner about cancellation of an option accepted by them: If the owner is permitted to accept reservations, they receive an email when the guest cancels an option that was previously accepted.
Invoice payment first reminder: When the payment term has passed and you send a reminder.
Invoice payment second reminder: When the payment deadline has passed and you send a second reminder.
Invoice payment final notice: When the payment deadline has passed and you send a final notice.
Option: The confirmation to the customer for making an option.
Option accepted: Message to the owner if an option accepted by the owner is converted to a reservation.
Option reminder: The guest has an option for x-number of days but has not yet acted on it. Guests will receive a reminder one day before the option expires.
Option to be checked by owner: If the owner is permitted to accept reservations, they receive an email when an option has been placed on his/her accommodation.
Owner account created: A new owner has been created, the owner is active and an email address has been entered.
Owner invoice when money has to be transferred to them: The owner receives a Meter readings invoice, periodic cost items invoice, advance invoice or a one-off invoice which requires a refund to the owner.
Owner invoice when no payment is required: The owner receives a Meter readings invoice, periodic Costs invoice, advance invoice or a one-off invoice which does not require payment.
Owner invoice when payment is required: The owner receives a Meter readings invoice, periodic cost items invoice, advance invoice or a one-off invoice which requires payment.
Owner notification of failed direct debit: When a payment cannot be collected by direct debit.
Payment notification: As soon as the guest makes a payment, this template will be sent.
Payment notification one day before a security deposit deadline expires: This is a notification containing a payment link, sent one day before the security deposit deadline expires.
Reminder before expiration of payment: Applies to guests who pay in instalments. The guest receives an email reminder of the expiry of the payment deadline one day before the deadline. An owner receives this only if they have made a reservation that requires payment in instalments.
Request to answer questions for reservation: If post-reservation questions are set, the guest will get the opportunity to fill in the questions immediately after booking. If the guest does not answer the question, they will receive an email 7 days before arrival requesting them to still do so before arrival. If the question has not been completed 2 days before arrival, he will receive one last e-mail asking him to answer it.
Request to fill in license plate numbers: If the license plate registration module is to be used, the guest will be able to provide license plate numbers when making the reservation. If this does not happen, he will receive an e-mail requesting him to do so 7 days before arrival. If the license plates have not been provided 2 days before arrival, he will receive one last e-mail requesting the license plate numbers.
Reservation accepted: If the owner is permitted to accept reservations, the guest will receive this email when their reservation is accepted by the owner.
Reservation invoice: Sending a (changed) invoice when a guest receives a refund, has to pay extra or the invoice is paid in full.
Reservation invoice which can be paid on arrival: When the guest pays all costs of the reservation on arrival, this template is used as a reservation confirmation.
Reservation to be accepted by owner: The confirmation the guest receives if the reservation is yet to be accepted by the owner.
Reservation to be checked by owner: If the owner is permitted to accept reservations, they receive this template when a new reservation is placed for them to accept.
Reservation voucher issued: Sent when a refundable amount is converted into a voucher, as well as when the voucher is resent. Reservation guest invoice is adjusted to be paid on arrival.
Review form after check-out: Upon check-out, the guest will receive an e-mail asking for a review.
Voucher notification: Sent when a voucher is issued.
Voucher reminder: Sent to inform the guest that the validity of the voucher is about to expire.
Welcome letter: This is NOT sent but can be printed to give to the guest on arrival.

Templates that cannot be switched off

Payment info: If the invoice is sent by mail, the 'Pay directly online' link will be generated in the mail. If the invoice is sent manually, the payment details will be displayed.
Footer: The conclusion below each e-mail.
Reservation summary(s): This template will not be sent as an e-mail. You can load the template into another template by using a tag: {{ locals.reservation_summary }}. This will load information about all underlying bookings: accommodation (number), check-in and check-out times and the number of Guests. This is specified per accommodation.

Invoice templates

Standard invoice: This is the invoice template for reservations.
Standard rental invoice: This template is used for Owners' rental invoices.

Application message templates

DormaKABAT

Access cards: Door code notification: This is sent when working with KABA door codes.

WAIT

Wait activation email: Is when the guest checks in at the park, they then get a link in that mail with access corresponding to the period with the length of stay.
Wait confirmation email: When they book a holiday and they have added Wait, the guest gets a confirmation.
Wait webshop notification: If they check in but have not yet added Wait as a reminder.

Koole Controls

Koole pin code dispatch: With this template, the pin code for access to the accommodation can be sent to the guest.

CAT

Map dispatch: This template can be used to send the access code to the guest.

MOOV

MOOV exemption dispatch: This template sends the accommodation access code to the guest.

EasySecure

Photo registration: This mail allows the guest to upload a photo to gain access to the accommodation or a facility on the park.

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