Internal messages on links

At the top of the screen you will find a button with an envelope. Clicking this will take you to the Reception messages inbox. Among other things, this inbox is used for messages resulting from reservations made via the Channels link.

Failed Reservation Request

A failed Reservation Request means that an attempt was made to make a reservation via the link but failed for some reason. This can happen, for example, because the object has just been reserved in the meantime or because the number of Guests the customer wants to come with is not allowed in the object.

You will have to check in the back office of the channel whether the reservation has been placed. If the reservation has been placed, you can process it manually by clicking the Resolve Problem button and placing the reservation via the back office.

A change request has been received

When a reservation is placed through Booking.com, the Booking.com visitor will receive a link allowing them to make changes in the system. These are not processed automatically unless it is a cancellation. You will receive a notification of a change request in your inbox. You can view and make the change, but a note to the Reservation may also suffice.

Why do I get a 'failed' message in my message box even though the Booking.com reservation was accepted and confirmed?

You will receive this internal message if a Reservation is not processed quickly enough (within one minute). Within this period we will collect all reservations again, including the one that has been placed and confirmed in the meantime.

Booking Experts will check Booking.com for new reservations or changes every minute. If this is not processed quickly enough, the same reservation may be received twice. The first is processed, so the second can no longer be placed on that accommodation. You will then be notified of this.

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