Error messages Exact Online
Below are the most common error messages and solutions for interfacing with Exact online.
VAT invalid
Low (9.0%): Low (9.0%): Invalid: Type (VAT account payable) Invalid: Type (VAT account receivable)
The error message means that these journal entries cannot be synchronised due to the VAT codes. This is because the type of the account in Exact is not valid for VAT. You can solve this by changing the type in Exact.
Under āVAT to be paid / receivable accountā, the trick is to fill in the account there for VAT to be paid. Which number you use there for low or high.
Missing: VAT code
The VAT codes set in Booking Experts do not match the codes known in Exact Online. You need to adjust the VAT codes in Booking Experts to the code in Exact Online.
Journal entry of XXXX: Not allowed: VAT code
In Exact Online, the journal should be set to VAT.
The general ledger account 1000 is now type āāCashāā (10).
You solve this by looking up the general ledger in Exact and changing the type there so that it becomes a general account. Sometimes it is not possible to change a general ledger account in Exact, for example if it is a fixed general ledger account/diary account such as Cash and Bank or if it is a general ledger account type of a restricted category.
In this case, you will create a new account in Exact, as we use suspense accounts for cash. Think of a ledger ācash Booking Expertsā with its own number. Then from Booking Experts, we put all the cash on it. We recommend using a separate number for this, so you keep a good overview. Because of the different numbers, you can immediately see that different settings apply.
Note that the new ledger should therefore not be of the cash type, but a general account
Journal entry: 07-07-2020: Blocked: General ledger account: 85071 - Turnover Cafeteria
You need to log into Exact and unblock the general ledger account. It can then be resynchronised from Booking Experts.
Journal entry: 09-07-2020: Failed to parse response: { āerrorā: āinvalid_grantā, āerror_descriptionā: āThe user is not activeā }
A user sets authorisation; that is, you give Booking Experts, as it were, authorisation to make bookings in Exact Online on behalf of the user. If this user no longer has access to Exact, the link with Booking Experts is also broken. A new authorisation must then be done, by a user who still has access in Exact.
Value": āForbidden - User division is not within division scope.
You fix this error message by re-authorising the Exact Online App from within Booking Experts. At the top of Booking Experts, click on the market stall. Then navigate to Exact Online and there click Authorise Exact Online.
"Ledger account āUncategorized salesā has no number and can therefore not be synced. Please update the ledger account in Booking Experts so that it has a number."
This means that ledger account āUncategorized revenueā has no number and therefore cannot be synchronised. Update this ledger number in Booking Experts so that it has a number. You can then resynchronise the journal entry.
Ledger account ā1300 - Reservationsā is of a wrong type: ā20 - Accounts receivableā
All accounts used through Booking Experts towards Exact must be of type āgeneralā. You can then choose to create a new account in Exact āDebtors BEā on the first free number 1301 for example. You then only need to change the number 1300 in Booking Experts to 1301 of course.