Review forms
You can send each guest you check out a review form. You can compile this rating form yourself, possibly by segment.
Notice! You need the permission Reception Extended to see this. If in the Reservations tab on the right in the submenu you do not see Reviews you do not have the correct permission.
Creating a rating form
To create a review form, go to the Reservations tab and then to Review Forms. Click +New to create a new rating form.
Select the segment to which the rating form applies. If desired, you can add an introductory text. Here you can use a number of tags which can display information from the reservation.
You can only use the tags displayed here.
Enter a question you want to ask the guest, using the flag you can enter any translations. Determine the type of answer the guest can give to the question. Here you can choose from Rating, Short text, Long text, Yes/No. If a guest should be able to select not applicable for the answer then check the not applicable box.
If you want to add another question click +add another.
When you have finished the form click on save. You will now see a preview of the assessment form that the guest will receive.
Did you choose Short text or Long text as your answer? Then it is necessary to indicate what should happen to this text. You can choose from Name of reviewer for the website, Feedback for on the website, Positive feedback (will not be shown on the website) and Negative feedback (will not be shown on the website).
Changing the order of questions
When you have entered 2 or more questions, you can change the order of the questions. You do this by clicking on the 6 dots behind the question. This will pick up the question and you can drag it to the correct place in the form.
Sending the rating form
To send the review form to the guest it is necessary to set the Request guest to review after check out reservation template to active. To do this, go to Templates and for this, turn on the check mark for the template Request guest to review after check out reservation.