How long is an unconfirmed reservation kept in the system?

When a visitor on the site wants to place a reservation, he will first select a time period and view accommodations. When he clicks on the Reserve button, the reservation creation process is started and the reservation is visible in the back office under the Reservations tab and then under the Unconfirmed tab.

Is the reservation not completed and a new search is started? Then, as soon as the Reserve button is clicked again, the 'old reservation' is deleted. This way a visitor always has 1 active search query and it cannot happen that several reservations of 1 visitor are visible in the back office.

Without personal data - 20 minutes

The visitor sees a notification in the search & book of the still active reservation. The visitor then has 20 minutes to complete the reservation. Is nothing done by the visitor? Then the reservation is deleted after 20 minutes.

With personal data - 8 hours

Has the visitor entered his/her personal data? Then the reservation will remain for 8 hours. After this period the park receives a notification with these details so that the visitor can still be contacted. By clicking on the subject you can open the notification and view the customer's data.

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