Unconfirmed booking

🇳🇱 Nederlandse vertaling

This article provides more information about unconfirmed reservations.

1. Unconfirmed reservation
2. Notification for uncompleted reservation

When visitors open a reservation through the website, the details are saved in our system. If the visitor clicks "book" but does not fill in personal details, the reservation will remain valid for 20 minutes, after which our system will cancel the reservation. During this time, the reservation will be displayed in the overview as  Unconfirmed reservation and can be taken over from the visitor if you wish.

If the visitor does fill in personal details and then exits the reservation somehow, the reservation will remain for 8 hours and will be displayed in the "Reservation" tab under the "unconfirmed reservations" button. 

The park then needs to contact the visitor within this period to see if the reservation can be completed or if it needs to be canceled as soon as possible. After 8 hours, the reservation is deleted and the park receives an internal message and an email with personal details so the visitor can still be contacted.