Email addresses

Adding e-mail addresses

You can manually add e-mail addresses to your mailing list, for example e-mail addresses you collected during a trade show. You do this as follows:

1. In the left menu, choose 'Email campaigns' and then choose 'Email addresses'.
2. Click on the 'Add' button.
3. Next, enter the e-mail addresses. Enter each address on a new line.
4. Choose the language in which the e-mail addresses should be addressed.
5. Choose an existing tag or type the name of a new tag to add it.

6. Click on 'Save'.

The e-mail addresses have now been added to your mailing list.

Importing e-mail addresses from CSV file

Adding e-mail addresses as described above only works when all addresses have the same language and tags. Want to add e-mail addresses with different languages and tags? Import these addresses from a CSV file. This way, you add e-mail addresses with different languages and tags in one go.

1. In the left-hand menu, choose 'Email campaigns' and click 'Email addresses'.
2. First, export your existing e-mail addresses so that you have the correct CSV file.
3. Under 'Export to CVS', select the format that applies to you.
4. Open the downloaded file (often at 'Downloads' on your computer);
5. Remove all existing e-mail addresses and add the new e-mail addresses you want to import into the cms.
6. Under 'Languages and tags', add the brackets "..." the appropriate languages and tags. Place a comma between the languages and tags if you want to add more than one.
7. Then export the file to CSV and save the file.
8. Return to the CMS and click 'Import' and add the new CSV file.
9. Select the CSV format you just downloaded and select a language. Here, it doesn't matter which language you select. The language tags in the CSV file are leading.
10. Click on save.

Now the e-mail addresses from the CSV file are in the mailing list with the correct language and tags.

Exporting e-mail addresses to CSV file

You can export e-mail addresses from the CMS to your computer. You do this as follows:

1. In the left-hand menu, choose 'Email campaigns' and click 'Email addresses'.
2. Select the e-mail addresses you want to export (via the search field or the tags).
3. Click on 'Export to CSV' to export the e-mail addresses.

Edit tag for e-mail addresses

You can change the tag of an e-mail address. You do this as follows:

1. In the left menu, choose 'Email campaigns' and select 'Email addresses'.
2. Select the e-mail address whose tag you want to change.

3. Click 'Edit tags' to customise the tag of the e-mail address.

• Under 'tags to add', add the new tags.
• Under 'tags to remove', add the old tags.

4. Click save.

Change language of e-mail addresses

You can change the language of an e-mail address. You do this as follows:

1. In the left menu, choose 'E-mail campaigns' and click 'e-mail addresses'.
2. Select the e-mail address whose language you want to change.
3. Click on 'Change language' to change the language of the e-mail address.
4. Then choose the new language and click save.

Delete e-mail addresses

You can delete e-mail addresses you no longer want to use. This can be done per e-mail address, but also per group of e-mail addresses with the same tag.

1. In the left menu, choose 'E-mail campaigns' and click 'E-mail addresses'.
2. Select the e-mail addresses you want to remove (via the search field or the tags).
3. Click 'Remove' to remove the e-mail addresses from your mailing list.

Blacklist

Is an e-mail campaign not delivered to an e-mail address? Then this e-mail address disappears from the mailing list and enters the blacklist. This means e-mail campaigns will no longer be sent to these e-mail addresses. This happens automatically and you don't have to do anything else.

E-mail sources

Through e-mail sources, e-mail addresses are automatically added to the system when guests tick, for example, receiving newsletters while making a reservation.

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