Guest labels
A guest label can quickly highlight characteristics or preferences of a guest. This allows you to easily store special information about your different guests. This article further explains how to label a guest and why this is useful.
Guest labels are for internal use only, so guests do not have the ability to view them.
Create new guest labels
New guest labels can be created via the Labels submenu under organisation settings. Here you can give the labels a name, emoji or symbol, and a colour. Similarly, you can also edit or archive existing labels.
Adding a guest label
You can add guest labels at Administration and organisation level by clicking on the pen behind 'no labels' - or behind already assigned labels - for the guest in question. You can then add a label by entering the name or choosing from the drop-down menu. This also allows you to add several labels at once.
Labels are ideal for distinguishing different guests from each other, so that you can tailor your service to the guest's wishes. For example, you can add the 'loyal guest' label for returning guests, or the 'blacklist' label for guests you would rather not welcome again in your park.
Label several guests at once
In the guest overview, it is possible to select several guests and then give them a label. You can first make a selection using the filters. Then tick all the guests you want to add a label to.
Note! If you select all reservations via the top box, only the reservations on the 1st page will be selected. If you want to select all guests, click select all.
Then click the button Labels. Choose the desired label and click Continue.
Guest labels and overviews
Besides the functionality of guest labels in displaying guest preferences and characteristics, you can also use guest labels to create overviews. For example, you can quickly export an overview of all loyal guests who have stayed more than three times or of all guests who have not fulfilled their payments.