Frequently asked questions CAT App

Error messages

The table below explains the most common error messages that occur in the CAT App.

What is the difference between credits, points and a balance?

Credits are always put on a CAT card. You can distinguish between balance or points. Which box stands for what, you define in the CAT software itself.

You can add credits to a card. Credits in this case represent money, e.g. the cost of a shower, or points, e.g. a number of times access to a certain facility.

You can add this under the product. Click on the product you want to modify and click ‘Edit’. Under the heading ‘Credits’, you have the option to add a calculation type, as well as credit type and what balance belongs to it.

Points are also used for license plate recognition. The number of points indicates how many cars from that card can enter the park and be parked at the same time for this reservation.

Can we adjust the entry and exit times ourselves for the barrier for a busy weekend?

To do this, you customise the product itself. In the App Store, go to CAT and then click through to card types and Products. Click on the product you want to customise, click the number in the Products row and then choose from the row of products you want to customise. Then click Edit and adjust the start times.

How do I add a type to CAT product?

To do this, you customise the product itself. In the App Store, go to CAT and then click through to card types and Products. Click on the product you want to customise, click the number in the Products row and then choose from the row of products you want to customise. In this overview, you can add which Types this product applies to.

Why is the licence plate not transferred to CAT?

The type may not yet have been added to the Types for which the license plates are valid. You need to add these in CAT. To do this, you edit the product itself. By editing the product, you can add the types under the heading ‘Filters’.

Can I print information on the CAT cards?

You can! You can use the tags below to do this. You add this information in the card type. Open the card type and click edit. Add the tags under the heading Print information.

Card

{{ card.valid_from }}

{{ card.valid_till }}

{{ card.card_number }}

{{ card.card_number_2 }}

{{ card.plates }}

{{ card.rooms }}

{{ card.credits }}

{{ card.points }}

{{ card.email }}

{{ card.reference }}

{{ card.title }}

{{ card.first_name }}

{{ card.name }}

{{ card.locale }}

{{ card.card_type }}

{{ card.card_keeper }}

Card type

{{ card.card_type.name }}

Cardholder

{{ card.card_keeper.owner_type }} - 'reservation' of 'owner'

Owner details

{{ card.card_keeper.be.owner.first_name }}

{{ card.card_keeper.be.owner.last_name }}

{{ card.card_keeper.be.owner.company }}

{{ card.card_keeper.be.owner.is_company }}

Reservation details

{{ card.card_keeper.be.reservation.start_date }}

{{ card.card_keeper.be.reservation.end_date }}

{{ card.card_keeper.be.reservation.late_checkout }}

{{ card.valid_from | date: "%d-%m-%Y" }} tot {{ card.valid_till | date: "%d-%m-%Y" }}

Customer

{{ card.card_keeper.be.customer.first_name }}

{{ card.card_keeper.be.customer.last_name }}

{{ card.card_keeper.be.customer.company }}

{{ card.card_keeper.be.customer.is_company }}

Accommodation

{{ card.card_keeper.be.rentable_identity.name }}

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