Late check-out
In this article, we explain how to process a late check-out in Booking Experts.
Processing a late check-out
On the type-level you can decide whether you allow late check-outs and until what time guests can check-out if they book a late check-out. Through the submenu types you can edit the specific type and in the 'details' section you will find the option for late check-outs. When checking the box for allowing a late check-out the option appears to fill in a check-out time for late check-outs.
Here, you can also decide whether you want the late check-out to be available through bookings in the backoffice and/or frontoffice - via de Search & Book and channels. To make it possible for guests to book a late check-out within their reservations process, you have to check the box 'Allow late check-out to be chosen by the guest'.
After allowing the late check-out on a type-level, also think about creating a cost for this extra service. More about the creation of a cost for late check-outs can be found here (to be added).
Late check-out in the backoffice
When you have allowed the late check-out on a type-level and created a cost for this service, you can add the late check-outs to reservations. This can be done while making the reservation, but also afterwards. Adding the late check-out to an already existing reservation can be done by clicking on the 'more...' button within the 'reservation' section of the specific reservation. In the dropdown menu you can choose for the 'late check-out', which will then automatically be added to the reservation.
To be able to add a late check-out to the reservation, the check-out date should be available for a late check-out. If there is already another reservation on this check-out day, it is not possible to add the late check-out to the reservation. When the late check-out is booked on time, Booking Experts will block the night of the check-out automatically.
Reservations with late check-outs
In Booking Experts you can check whether the guest has booked a late check-out in the planboard, the reservation overview, and in the reservation itself. In the reservation overview and the reservation itself this is shown by means of a label. In the planboard, you will see that the reservation have an extra faded day added to the reservation that blocks the night of the check-out. If you click on these reservations, you will also be able to see that these are bookings with late check-outs.
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