Owners and the automatic collection of a payment
Collecting payment
Once the choice has been made to pay invoices by direct debit, an e-mail is sent to the owner. The e-mail states that the invoice will be collected shortly. The owner can then ensure that there is sufficient balance in the account on the specified date.
Unable to collect payment
Number of attempts
Failed to collect a direct debit? Then we will make 3 more attempts. Every morning around 10:00 we will try to do all direct debits. So every day we make a new attempt.
Note: Does the owner cancel the direct debit? Then you can manually debit the payment from the invoice in Booking Experts. The outstanding amount will then be collected again, provided the number of attempts has not yet expired. So if 3 attempts were already made for an invoice, we won't try again later for that invoice (not even with the manual debit). Do you want to start a direct debit again? Then you can credit the invoice and create a new invoice.
Notification to the owner
If a payment is not made within 3 attempts, an e-mail notification is sent to the owner. At that time, the option to settle the invoice via the payment provider is offered. We send the message template Owners notification of failed direct debit for this purpose.
Too high direct debit amount
If the amount of, for example, a recurring invoice is too high because it exceeds the limit set by payment providers Mollie (€ 1000 for Mollie), the message below is sent to the owner. This indicates that the amount should be paid manually.
Unfortunately, the invoice of Park X with invoice number 123456 could not be collected automatically: The amount is too high for the payment method you have chosen for direct debit. Please pay the invoice manually. Please click on the link below to go to the invoice. You can start a new payment from there.