In Booking Experts, several templates are used for sending information to a guest and/or Owners.

Templates are divided into 3 categories; message templates, invoice templates and application message templates.

Message templates

These are e-mails sent to a guest or owner. Think for example of sending a booking confirmation, a request to fill in a review after checking out or sending a rental invoice to an owner. You can read more about this in the article What Templates are there and when are they sent. Would you like to modify, restore or switch on or off a message template? You can find out how here.

Invoice templates

An invoice template is used for the layout of the invoice. In the invoice template, you can determine which information you want to show in the footer, whether self-billing applies, you can add a different logo and/or different contact details. In addition, you can adjust the position of the addressee and it is possible to add additional payment information. You can read more about invoice templates here.

Application message templates

These templates are used when certain apps are installed. Among others, the apps Wait, MOOV, CAT, EasySecure and Koole Controls use them. These Templates can also be customised as required. You can read more about it here.


Templates use tags. Tags retrieve information from the Reservation, for example.

The most commonly used tags can be found in the article Tags for auto emails and templates.

For example, do you want to send different information in a booking confirmation to Owners Reservation? Then use an if/else tag. You can read more about this here.

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