Email variables for auto emails and templates

Email variables are pieces of code you can use in your emails and templates to customise the message for the recipient. Email variables take data from the reservation, and apply it to the message that is being sent to the guest. Here, you'll find a list of the most often used variables.

Details of your own administration

The data below is taken from your administration settings. These tags may be of use in an email footer.

Variable	Tag	Note
Name	{{ park.name }}	Name of your administration
Address	{{ park.address }}	Street name and number
Postal code	{{ park.postalcode }}
City	{{ park.city_name }}
Country	{{ park.country_name }}
Telephone	{{ park.phone }}
E-mail	{{ park.email }}
Website	{{ park.website }}
IBAN	{{ park.iban }}	Full bank account number
BIC	{{ park.bic }}
Maximum age of adolescents	{{ park.max_adolescent_age }}	Figure
Maximum age of babies	{{ park.max_baby_age }}	Figure
Maximum age of children	{{ park.max_child_age }}	Figure
Minimum age of senior citizens	{{ park.min_senior_age }}	Figure

Details of the booker

These details are suitable for an email header, greeting, etc.

Variable	Tag	Note
Greeting	{{ booking.greeting }}	Dear Salutation Last name
Informal greeting	{{ booking.informal_greeting }}	Hi First name
Salutation	{{ booking.salutation }}	Mr. \| Ms. \| Family \| Sir or Madam
Initials	{{ booking.initials }}
First name	{{ booking.first_name }}
Last name	{{ booking.last_name }}
Booking name	{{ booking.name }}	Full name
Company name	{{ booking.company }}
Address	{{ booking.address }}	Street name and number
Postal code	{{ booking.postalcode }}
City	{{ booking.city }}
Country	{{ booking.country_code }}
Telephone number	{{ booking.phone }}
E-mail	{{ booking.email }}
Language	{{ booking.locale }}
Date of birth	{{ booking.date_of_birth }}	yyyy-mm-dd
Booking number	{{ booking.booking_nr }}
External booking number	{{ booking.remote_booking_nr }}
Total paid	{{ booking.foreign_total_paid }}	Figure
Is it an option? yes/no	{{ booking.is_option? }}	Boolean, for use in if/else statements
Expiry date of option	{{ booking.option_expires_at }}	yyyy-mm-dd
Cancel reason	{{ booking.cancel_reason }}

Reservation details

With these tags, you can summarise the reservation for your guests, or personalise an upselling email.

Variable	Tag	Note
Reservation arrival date	{{ reservation.start_date }}	yyyy-mm-dd
Reservation arrival date	{{ reservation.local_start_date }}	dd-mm-yyyy
Number of pets	{{ reservation.number_of_pets }}	Figure
Number of babies	{{ reservation.number_of_babies }}	Figure
Number of children	{{ reservation.number_of_children }}	Figure
Number of adolescents	{{ reservation.number_of_adolescents }}	Figure
Number of adults	{{ reservation.number_of_adults }}	Figure
Number of seniors	{{ reservation.number_of_seniors }}	Figure
Number of people	{{ reservation.number_of_people }}	Figure
Number of people incl. babies	{{ reservation.number_of_people_including_babies }}	Figure
Number of people incl. babies	{{ reservation.nr_guests }}	Figure + person/persons
Name of object	{{ reservation.rentable_identity_name }}}
Name of type	{{ reservation.rentable_type_name }}
Extras	{{ reservation.extras }}	List of booked Extras
Check-in time	{{ reservation.checkin_time }}	24-hr time
Check-out time	{{ reservation.checkout_time }}	24-hr time
Costs	{{ reservation.costs }}	List of the costs
Late checkout? yes/no	{{ reservation.late_checkout? }}	Boolean, for use in if/else statements
Preferenced object? yes/no	{{ reservation.fixed_rentable? }}	Boolean, for use in if/else statements
Reservation end date	{{ reservation.end_date}}	yyyy-mm-dd
Reservation end date	{{ reservation.local_end_date }}	dd-mm-yyyy
Preferred amenities	{{ reservation.amenities }}	Amenities that the guest marked as desired during booking

Type

To communicate details of the booked type to your guest.

Variable	Tag	Note
Global segment	{{ rentable_type.semantic_segment }}	Segment name
Type attachment text	{{ rentable_type.attachment_text_html }}	Available if entered in type settings
Invoice details	{{ rentable_type.invoice_details }}	Available if entered in type settings
Country	{{ rentable_type.country_name }}
Name	{{ rentable_type.name }}
Address	{{ rentable_type.address }}	Street name and number
City	{{ rentable_type.city_name }}
Postal code	{{ rentable_type.postal_code }}
Latitude	{{ rentable_type.lat }}
Longitude	{{ rentable_type.lon }}
Reference	{{ rentable_type.reference }}	Available if entered in type settings

Object

To communicate details of the booked object to your guest.

Variable	Tag	Note
Name	{{ accommodation.name }}
Object attachment text	{{ accommodation.attachment_text_html }}	Available if entered in object settings
Door name	{{ accommodation.door_name }}	Available if entered in object settings
Name of owner of the object	{{ locals.reservation_accommodation_owner_name }}
Phone number of owner of the object	{{ locals.reservation_accommodation_owner_phone }}

Owner

To personalise messages to be sent to multiple owners

Variable	Tag	Note
Objects of owner	{{ owner.rentable_names }}	List separated by comma's
End date of agreement	{{ owner.contract_ends_at }}
Salutation	{{ owner.salutation }}	Mr. \| Ms. \| Family \| Sir or Madam
Greeting	{{ owner.greeting }}	Dear Salutation Last name
Informal greeting	{{ owner.informal_greeting }}	Hi First name
Country code	{{ owner.country_code }}
Name	{{ owner.name }} or {{ owner.full_name }}	Full name

Contractors

Variable	Tag	Note
Contractor name	{{ contractor.name }}	Full name

Invoice details

Variable	Tag	Note
Invoice recurring payment enabled ????	{{ invoice.recurring_payment_enabled? }}	Boolean, for use in if/else statements
Greeting	{{ invoice.greeting }}	Dear Salutation Last name
Informal greeting	{{ invoice.informal_greeting }}	Hi First name
Name of invoiced	{{ invoice.name }}	Full name
Invoice date	{{ invoice.date }}
Invoice number	{{ invoice.invoice_nr }}
Invoice type	{{ invoice.type }}	i.e. reservation, channel, owner
First payment total	{{ invoice.first_payment_total }}
First payment deadline	{{ invoice.first_payment_deadline }}
Next payment deadline	{{ invoice.next_payment_deadline }}
Total payment deadline	{{ invoice.total_payment_deadline }}
Payments	{{ invoice.payments }}	List op payments made
Channel invoice? yes/no	{{ invoice.channel_invoice? }}	Boolean, for use in if/else statements
Multiple payments? yes/no	{{ invoice.requires_multiple_payments? }}	Boolean, for use in if/else statements
Currency symbol	{{ invoice.foreign_currency_symbol }}	Symbol of currency used by the invoiced
Total open in guest currency	{{ invoice.foreign_total_open }}	Amount to be paid in currency used by the invoiced
Total open	{{ invoice.total_open }}	Amount to be paid in currency used by the park
Total amount in guest currency	{{ invoice.foreign_total }}	Total amount in currency used by the invoiced

Links to personalised webpages for guests

Easy way to direct guests to the right page for the desired action. The text in between the quotation marks is freely editable, and is shown as hyperlink text here.

Variable	Tag
Link to cancel an option	{{ 'hyperlink text here' \| cancel_option }}
Link to add upgrades	{{ 'hyperlink text here' \| front_office_reservation }}
Link to submit review	{{ 'hyperlink text here' \| reservation_review_form }}
Link to fill out guest list	{{ 'hyperlink text here' \| reservation_guest_list }}
Link to submit bank details for deposit (IBAN/BIC)	{{ 'hyperlink text here' \| reservation_deposit }}
Link to register license plates	{{ 'hyperlink text here' \| reservation_license_plates }}
Link to Customer Portal	{{ 'hyperlink text here' \| customer_customer_portal }}
Link to edit reservation	{{ 'hyperlink text here' \| reservation_edit }}

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