Making and claiming damage reports for deposits
If damage has been caused by the guest, you can create a damage report. You can add one or more damage reports per security deposit item. Once added, damage can be claimed and settled with the guest.
Making a damage report
In the reservation, you'll see the security deposits underneath the guest order. To create a damage report, click on the three dots behind the security deposit item.
A damage report can only be created when the full amount of the security deposit has already been paid.
The inventoried damage can be reported here. Provide a name for the damage, the damage amount, and an explanatory message for the guest.
After saving the damage report, it appears as an item line in the security deposit page of the reservation. To view this page, click on the name of the security deposit item in the reservation.
The status of the security deposit changes after a damage report has been added.
Claiming damage
If no further damage reports are expected, you can claim the damage. For this, also click the three dots behind the deposit item in the reservation. There are three types of deposit claims, depending on the amount that is being claimed:
- A full claim occurs when the total damage amount equals the security deposit amount.
- A partial claim occurs when the total damage amount is less than the security deposit amount. The remaining amount must be manually released to the guest.
- An overclaim occurs when the total damage amount is more than the security deposit amount. In this case, the full security deposit amount is claimed and the guest is charged for the remaining damage amount.