Security deposit release and refund

If there is no damage report, your guest will be refunded the full deposit amount. The security deposit is automatically released based on the settings of your security deposit policy.

The set number of days between check-out and release allow space to create damage reports for any damage that is only discovered after check-out.

The released deposit is added to the booking and can be found under Invoices to pay. If there is an outstanding balance on the Reservation, it may be deducted from the deposit.

Would you like to refund the deposit amount? This can be done via a batch payment or by individual refunds per invoice via Mollie.

Automatic refund of deposit

The deposit is automatically refunded if the following conditions are met:

• All deposit items within the booking have been released.
• The automatic release option is enabled in your security deposit policy.
• Payment was made through BEX Payments, and all payments for the Reservation were made using the same payment method.
• The booking payment balance matches the total amount of the released security deposit.

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