Automatic refund of deposits
In order to automatically refund security deposits, you have to use BEX Payments.
The deposit is only automatically refunded if all of the following conditions are met:
- Payment of the deposit, as well as all other payments for the reservation, was made through BEX Payments.
- The automatic release option is enabled in your security deposit policy.
- The deposit was actually automatically released (an automatic refund is not performed in case of manual release or if damage was reported).
- All deposit items within the booking have been released.
- All deposit items within the booking have not been refunded yet (if one deposit item has already been refunded, the automatic refund of the other deposit items is blocked).
- The booking payment balance matches the total amount of the released security deposit. This means that there are no other amounts still to be received or paid.
Also make sure you have enough of a reserve balance on your BEX Payments account to make refund payments.
Will the security deposit be automatically refunded if it was paid through a PIN-terminal?
Was the PIN-terminal used supplied by Mollie?
YES: the security deposit will be automatically refunded to the same debit or credit card that was used for the original transaction, provided that the conditions listed above are also met.
NO: you will have to refund the security deposit manually.