Handling damage for deposit

If damage has been done by the guest, you can create a damage report. You can add one or more damage reports per security deposit item. A damage report can only be created when the full amount of the security deposit has been paid. To create a damage report, click on the three dots behind the security deposit item.

Once the damage is inventoried, the damage can be claimed. Each damage report contains a damage amount. When claiming the damage, an item is added to the guest's order for each damage report, with the damage amount being the price.

There are three types of claims.

1. A full claim occurs when the total damage amount equals the security deposit amount.
2. A partial claim occurs when the total damage amount is less than the security deposit amount. In this case, the remaining amount is released.
3. An overclaim takes place when the total damage amount is higher than the security deposit amount. In this case, the full security deposit amount is claimed and the guest is charged for the remaining amount through the guest order.

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