Examples of auto emails
Here are three detailed examples of how auto emails can be deployed.
Read Getting started with auto emails to set up your own auto emails.
1. General pre-arrival information
Dear {{booking.name }},
Your holiday at {{ park.name }} is about to begin, and we look forward to welcoming you to our holiday park. In this e-mail you will find all the necessary information for a smooth check-in, so your holiday can start quickly!
Your stay at {{ park.name }}
Our address is: {{ park.address }}, {{ park.postalcode }}, {{ park.city_name }}
[Place a link to your location on Google maps here]
Your booked accommodation(s):
You will stay from {{ locals.reservation_start_date }} to {{ locals.reservation_end_date }} in {{ reservation.rentable_type_name }}, with booking number {{ booking.booking_nr }}. You can check in at the reception from 15:00.
Complete your stay
Start your holiday carefree and book extras. Think for example of an extra towel package or a high chair. Easily book extras via [insert link to guest portal] and complete your stay.
Want to know more?
View all information about the holiday park on the website [insert link here]. Still have questions? Take a look at our FAQ, you will find many answers here. If your question is not listed, you can always contact us. [Link to your FAQ page and contact page].
We wish you a pleasant stay.
See you soon!
{{ park.name }}
{{ park.phone }}
{{ park_logo }}
Associated settings:
Send from: 18:00, Documents: upload house rules as an attachment, Send time: Before arrival, 5 days. Send email for last-minute bookings: up to 0 days before arrival. Filter: Channels are not ‘Owners’.
2. Additional information Winter camping
Dear future guests,
Just a few more days and you will enjoy our winter glamping tent. Winter camping, like winter sports, requires special preparations. Therefore, we would like to give you some extra tips to make your stay more pleasant. You can expect us to have done everything we can to make your stay as pleasant as possible. However, we do emphasise, you are staying in a tent!
Here are some extra tips:
- Per tent, we have 4 super thick, extra heavy duvets available in addition to our standard duvets. To make it more comfortable in bed, hot water bottles are available, as well as electric blankets.
- The tent is heated with a pellet heater. On arrival, the stove is filled and one extra bag of pellets is included in the price. We always have enough in stock and for an extra charge of 10,- per bag you can get extra pellets.
- If solid freezing temperatures are expected for several days in a row, we are forced to close the winter glamping. This is due to the risk of freezing all water pipes, dishwasher etc.
- Would you like a filled and heated hot tub on arrival? You can book this. Normally the hot tub is empty on arrival and you have to fill it yourself. After filling it (+ 45 minutes) you will have to fire up the stove with wood (present and included in the price, but you will have to split the wood yourself). Bringing it up to temperature (38 degrees) takes at least 2 hours. With this service we take care of this, so you can enjoy your hot tub almost immediately upon arrival.
We wish you a lot of fun and look forward to welcoming you as our Guests!
{{ ‘Upgrade your reservation’ | reservation_edit }}
{{ user_with_avatar }} from {{ park_name }}
{{ park_logo }}
Associated settings:
Send from: 19:00, Send time: Before arrival, 6 days. Send email for last-minute bookings: up to 0 days before arrival. Filter: Object label is ‘glamping’, Period of stay partially overlaps ‘winter’.
3. Check-out information
{{ reservation.informal_greeting }}
Your stay with us is over.
Of course we hope you had a pleasant stay and that we have fulfilled all your expectations. When you leave, please turn off the lights and close the door.
We wish you a good journey home!
Furthermore, we appreciate the following:
- rubbish has been disposed of at the waste disposal point.
- the fire bowl has been emptied into the special container, provided it is completely cooled down.
- the beds have been removed and collected in the hall.
- the dishes have been done and the dishwasher emptied.
- the hot tub is empty (do not empty it when the stove is still burning).
Should there be any damage or breakages or issues that need our attention, we would be pleased to hear from you.
Kind regards,
{{ park.name }}
Associated settings:
Send from: 09:00, Shipping time: On departure day