Security deposits
Deposit you can use to cover yourself for any damage Guests accidentally or willfully cause during their stay.
Assurance policy
A deposit is added to a Reservation based on the Security deposit policies.
Within the security deposit policy, among other things, you set the amount and specify the conditions under which the security deposit policy should be applied.
Types applicability allows you to ensure that, for example, only group accommodations are charged a deposit.
And with channel applicability you can, for example, create a security deposit policy with a higher price for certain Channels.
If the assurance policy needs to be valid for a certain period of time then you can create a period group for this purpose.
Note that you can also synchronize the deposit policy with your channel settings. But keep in mind that the deposit will always appear on guest billing. A link where the deposit is settled with the channel is not possible. Read more about guest and channel invoices here.
Deposit Payment
The deposit is an amount of money temporarily held as collateral for possible damages. It is not a product purchased by the guest and not a service provided to the guest. For this reason, deposit is shown in a separate statement in the Reservation. Thus, deposit is neither an item on the guest order nor an Invoice items on the invoice.
However, deposit must of course be paid. In addition to the payment balance for the guest order(s), there is also a payment balance for the security deposit(s). Payments are by default deducted from the payment balance for the guest order(s). When a payment includes a deposit, an amount will be deducted from both payment balances.
Within the security deposit policy, you set when the security deposit must be paid; jointly with the first payment deadline, with the last payment deadline, or a separate payment deadline specifically for the security deposit.
Example
The price of a booking is €500 where €100 deposit is charged.
A €200 deposit has already been paid which is deducted from the guest order payment balance (€500 - €200= €300).
A second deposit of €400 including €100 deposit is then made. This combined payment is spread over the two payment balances; €300 is deducted from the guest order payment balance (€300 - €300 = €0) and €100 is deducted from the deposit payment balance (€100 - €100 = €0).
Handling of the deposit
In the deposit policy, you set how many days after check-out the deposit should be automatically released.
Upon release, the security deposit amount is moved from the payment balance of the security deposit to the payment balance of the guest order or from the invoice (if already created).
Example:
After the deposit is released, the deposit amount is no longer required. As a result, the payment balance of the deposit is (€0 - €100 = -€100). This refundable amount €100 is moved to the payment balance of the invoice so that it can be refunded through the Invoices to pay view.
If damage is reported, automatic release of deposit is blocked. After the damage is inventoried and the damage amount is determined, the damage can be claimed. For each damage report, an item is added to the order, potentially creating an outstanding amount that the guest still has to pay.
When a deposit is blocked, it is displayed under Security deposits.